Higher Education

Customer Feedback: The Lifeblood of GoReact

Customer Feedback: The Lifeblood of GoReact

At GoReact, our number one priority is, and always has been, our customers. From the beginning, we saw a lack of feedback tools causing unnecessary work and frustration for instructors and students.

To solve this problem, we created a simple tool that combines video + feedback to streamline observation and assessment in skills-based and competency-based programs. But our product wasn’t just created for feedback—it was created by feedback.

Customer feedback is integrated into every part of our organization to make the user experience as intuitive and seamless as possible. Here are some of the ways GoReact incorporates customer feedback into everything we do.

Customer Success

Our customer success managers are dedicated (as the name of their department makes clear) to helping every customer achieve success based on what success looks like to them. 

They work with customers to determine what’s working well and what could be improved for individual instructors, departments, and entire institutions. They do everything possible to make our customers feel seen and heard.

Product Development 

Our product managers work with customers to identify features and functionality that add the greatest value. They’re always open to suggestions about how the product can be improved to better meet the needs of instructors and students.

We’ve made these (and many other product enhancements) based on customer feedback:

  • Feedback Hold. Gives instructors the ability to hide feedback and grades on student assignments until they’re ready to share.
  • Feedback Notifications. Allows instructors to choose when or if to receive email notifications (hourly, daily, weekly, or never) about unviewed feedback.
  • Library Folders. Enables instructors to add folders to further organize their library of instructional content and collections.
  • Multiple-Camera Support. Allows students to add multiple cameras as they record, so they can demonstrate skills from multiple angles or capture multiple subjects at once.
  • Screen Sharing. Makes it possible for instructors or students to share and record presentation slides, documents, images, and multimedia with a split-screen view that can be synced to live or recorded videos.

Marketing & Sales

Our marketing and sales staff give customers a platform to share their experiences using GoReact in a wide range of disciplines at colleges and universities around the world.

Through our GoReact Champions program, customers volunteer to present at conferences, publish case studies, host webinars, share testimonials, and more. Their advocacy helps instructors at other institutions learn about the benefits of video + feedback to empower confident skills.

Even customers who don’t participate as Champions can help other instructors and administrators understand why GoReact is an essential tool for assessing skill development. Through review sites such as G2 and Capterra, customers share their experiences with GoReact. Here are four common themes from review sites with examples of customer feedback.

1. Time & Money Savings

2. Time-Stamped Feedback

3. Ease of Use

4. Customer Support & Services

Using Customer Feedback

If you’re thinking about implementing GoReact in your program, watch these short video clips featuring two instructors and one student talking about how and why they use GoReact.

Giving Customer Feedback

If you’d like to tell us how GoReact has made a difference for you, your students, or your program, submit a review on G2 or Capterra. We value all customer feedback and, as explained above, use it to create a better teaching and learning experience for everyone. 

If you’d like to go a step further and learn more about the GoReact Champions program, submit this inquiry form and our customer marketing manager will reach out with more information.